Your Privacy Matters

Privacy Policy

We're committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information.

Last updated: January 15, 2024
Effective globally

Privacy at a Glance

At Xecute Pass, we believe privacy is a fundamental right. This policy explains how we collect, use, and protect your information when you use our event ticketing platform.

No selling of personal data
Bank-level encryption
GDPR & CCPA compliant

Information We Collect

  • Account information including name, email address, and contact details
  • Event data including tickets purchased, events attended, and preferences
  • Payment information processed securely through encrypted third-party providers
  • Device and usage information to improve our services and user experience
  • Location data only when necessary for event check-in and fraud prevention

How We Use Your Information

  • Processing ticket purchases and managing event access
  • Communicating important updates about your events and tickets
  • Improving our platform through analytics and user feedback
  • Preventing fraud and ensuring platform security
  • Providing customer support and resolving issues

Information Sharing

  • Event organizers receive necessary attendee information for their events
  • Payment processors handle transaction data under strict security protocols
  • We never sell your personal information to third parties
  • Legal authorities may receive information when required by law
  • Service providers who help us operate the platform under confidentiality agreements

Data Security

  • End-to-end encryption for all sensitive data transmission
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance and PCI DSS certification
  • Multi-factor authentication and access controls
  • 24/7 monitoring for suspicious activities and threats

Data Retention

  • Account data retained while your account is active
  • Transaction records kept for 7 years for legal and tax purposes
  • Marketing preferences maintained until you opt out
  • Anonymous analytics data may be retained indefinitely
  • You can request data deletion at any time (subject to legal requirements)

Your Rights

  • Access and download your personal data
  • Correct inaccurate information in your account
  • Delete your account and associated data
  • Opt out of marketing communications
  • Data portability to other services

Questions About Your Privacy?

We're here to help you understand how we protect your data.

Privacy Officer

For privacy-specific questions and data requests

privacy@xecutepass.com

General Support

For account and platform questions

support@xecutepass.com

Your Data Rights

You have the right to access, correct, delete, or port your data. You can manage most of these preferences in your account settings, or contact our privacy team for assistance.